General
How can I contact SCHATZIE?
Our dedicated concierge team is available to assist you Monday through Friday, excluding major holidays. You may reach us by writing to info@schatziebrand.com. We strive to respond to all inquiries within 24 hours.
Where can I discover SCHATZIE collections in person?
Our collections are currently available exclusively through our digital flagship at schatziebrand.com, allowing us to serve our global clientele directly.
Product Information
Where can I find care instructions?
Because SCHATZIE specializes in premium leather, shearling, and wool blends, specialized care is paramount. You can find specific care instructions under the "Care & Maintenance" tab on each product page. For further guidance on preserving your leather and fur pieces, our concierge team is always at your disposal.
Where can I find size & fit details?
Comprehensive size guides and specific fit details (e.g., tailored, oversized, relaxed) are available on every product page. If you require personalized sizing advice, please write to us at info@schatziebrand.com.
What is SCHATZIE’s product care and warranty policy?
SCHATZIE garments are crafted with the utmost quality and precision in Turkey, designed to remain in your wardrobe for generations. Natural materials like leather and fur require special attention to maintain their rich texture and silhouette. We stand behind the craftsmanship of our pieces. If you believe your item has a production defect, please contact our Client Services with your proof of purchase for an assessment.
Orders
Can I amend my order once it has been placed?
To ensure prompt delivery, our fulfillment process begins immediately. Therefore, we are unable to make edits, size changes, or cancellations to an order once it is confirmed.
What if an item is sold out?
Our collections are produced in limited quantities to ensure exceptional quality and exclusivity. You may add your contact details to our waitlist on the product page to be notified immediately if the item becomes available or is restocked.
Payment
Can I amend my order once it has been placed?
Payment is captured in full at the time your order is successfully placed.
What payment types are accepted?
For the convenience of our international clients, we accept all major credit cards (Visa, MasterCard, American Express), as well as seamless checkout options including Apple Pay, Google Pay, and Shop Pay.
Shipping
When will my order be shipped?
Orders are typically processed within 24 to 48 hours of being placed. Please note that processing times are distinct from shipping times, and our atelier does not process shipments on weekends or local public holidays.
Is a signature required for delivery?
Due to the high value of our garments, a signature may be required upon delivery to ensure your SCHATZIE piece reaches you securely.
Are duties and taxes included in my order total?
We ship globally from our headquarters in Turkey. Depending on your location and the delivery method selected at checkout, duties and taxes may be calculated and collected at checkout, or they may be the responsibility of the recipient upon arrival (DDU - Delivered Duty Unpaid). Please refer to our exact checkout page for your region's specific terms.
Returns & Exchanges
What is SCHATZIE's return policy?
Items purchased on schatzie are eligible for return provided they are requested within 14 days of the delivery date. The garments must be returned in perfect, unused, unworn, and unaltered condition, with all original SCHATZIE tags attached and luxury packaging intact. Due to the delicate nature of fur and premium leather, any items showing signs of wear or improper handling will not be accepted.
How can I process an international return?
To initiate a return, please contact our concierge team at info@schatziebrand.com with your order number. We will provide you with the necessary return authorization and shipping instructions. Please be advised that return shipping costs and any deducted initial shipping fees are the responsibility of the client. International orders are currently not eligible for direct exchanges; we recommend returning your item and placing a new order.